Need something verified? Perhaps you have a loved-one traveling or living abroad, and you need to check that they’re ok. Or you need a check done on a potential supplier or client. Our checks involve a physical visit to the person or premises (either openly or discretely).

We can do these checks in New Zealand, Australia, Pacific Islands, South East Asia, and the European Union. We can travel on short notice.

Our services include welfare checks on individuals, business asset verification, and customized verification for virtually any situation requiring confirmation. Whether you’re concerned about a loved one’s wellbeing, conducting due diligence on a business partner, or need factual verification for personal peace of mind, we deliver accurate, timely results.

What are verification checks?

These are physical checks on an asset, property, or person. Sometimes called welfare checks, safe-and-well checks, wellness checks or peace-of-mind checks, these are discreet visits or contact attempts to confirm the safety and well-being of your loved ones or property.

Basically anything that you need physically checked on by a trusted partner.

What methods do you use to verify?

Each approach is tailored depending on the specific case.

For a welfare check on someone who is travelling, the first step is to establish their whereabouts. This will likely include visits to their last known location, interviews with anyone who may have interacted with them, as well as in-depth social media searches. Once they’re located, we can check to make sure they’re ok.

For property or other assets, it would include a physical visit to the site to confirm what you need verified.

In all cases, we can do this discretely if necessary.

Are verification checks legal?

Yes. Provided you have a legitimate relationship with the person or asset we’re checking on, and a lawful purpose for the information, you can get us to check on them.

How much does a verification check cost?

This depends on a few factors. E.g. where the check needs to be done, whether you know the location or not, and how complex the check is.

For some cases it might be quite simple and may only take a few hours.

Our standard rates are $100 + GST per hour per agent.

For complex cases (e.g. a child traveling alone in Europe whom you’ve lost contact with) it may take a few days to find where they are and check on them.

In these cases, we offer a significantly reduced daily rate. Please check with us for details.

Finding someone can be more than just a matter of curiosity—it can be a vital step toward closure, protection, or reconnection.

Whether you’re searching for a long-lost relative, trying to locate an old friend, or need to find someone for legal or business reasons, we offer the expertise and resources necessary to navigate the complexities of these situations.

People go missing for various reasons, from voluntary disappearances to circumstances beyond their control. You might need to find someone to resolve unanswered questions, safeguard your interests, or simply because the unknown is no longer acceptable.

We understand the emotional and practical stakes involved and are committed to helping you find the answers you need. We often combine our tracing services with surveillance, welfare checks, or physical visits to the address for further confirmation or information.

We’ve found hundreds of people. Let us help you.

What is tracing?

Tracing, in the context of a private investigator’s work, refers to the process of locating an individual whose whereabouts are unknown. This could involve finding someone who has gone missing, locating a debtor who has absconded, or tracking down a long-lost relative. We use various methods, including analysing public records, conducting interviews, and utilising specialised databases, to gather information and piece together the individual’s current location. 

What methods do you use to find someone?

We find someone by employing a combination of techniques and resources. It begins with collecting basic details about the person, such as their full name, last known address, date of birth, and any known associations. We can then accesses public records, including property records, court documents, and social media profiles, to trace the individual’s movements and activities. We may also conduct interviews with acquaintances, neighbors, or colleagues. In some cases, we might use surveillance to observe locations where the person is likely to appear. Additionally, private investigators often have access to specialised databases that compile various types of data, which can help in pinpointing the person’s current location. 

Is locating someone legal?

Tracing someone is legal as long as it is done within the boundaries of the law. Private investigators must adhere to privacy laws and regulations, ensuring that they do not engage in illegal activities such as hacking, trespassing, or unauthorised access to private information. Legal tracing involves using publicly available information, conducting interviews, and accessing legitimate databases. In some cases we may not feel it’s appropriate to provide someone’s location to a client (e.g. adoption cases, estranged family or similar), however we may still be able to pass a message on, asking them to contact the client if they want to.

How much does tracing cost?

Our standard trace is $300 + GST. This includes searching various public and restricted databases, property and company searches, and other remote enquiries.

In the case of a ‘no-locate’ e.g. nil addresses or at least no address that has been verified, we would suggest some further steps for you to decide on.

Other enquiries or physical confirmation of location can be undertaken on an hourly rate.

Our hourly rate is $100 + GST per hour and $1.00 + GST per km mileage rate

There are many other steps we can take and generally, given enough time and resources, almost anybody can be found. Physical enquiries can include site visits, interviews with associates, surveillance on possible locations and more.

Surveillance is an essential tool when you need to uncover the truth in situations where trust and security are at stake.

Whether you’re concerned about infidelity, protecting your business from internal theft, or ensuring the safety of a loved one, professional surveillance can provide the critical information you need to make informed decisions. In a world where appearances can be deceiving, having a clear picture of what’s really happening is invaluable.

Our skilled team uses the latest techniques and technology to discreetly monitor activities, delivering accurate and reliable evidence to help you navigate complex personal or professional situations with confidence.

We can use GPS trackers (when legal to use) and are one of the only private investigation agencies to use surveillance motorcycles.

Combined, our team has clocked up thousands of hours of surveillance.

What is surveillance?

Surveillance is the process of closely monitoring a person, place, or activity to gather information or evidence. As private investigators, we use surveillance to observe and document behaviors, interactions, or patterns that are relevant to a particular investigation, all while remaining discreet and unnoticed. This helps in uncovering the truth in various situations, such as suspected infidelity, insurance fraud, or child custody disputes.

What methods do you use to watch someone?

The methods we use for surveillance vary depending on the case and the specific objectives. They can include stationary observation from a concealed location, following on foot, and mobile surveillance by following a subject in a vehicle or motorcycle. We use equipment like cameras, video recorders, and GPS trackers to monitor and document activities. We also utilise online surveillance techniques, such as monitoring social media or online activities, when appropriate. The approach is always tailored to the situation to ensure the most effective and lawful gathering of evidence.

Is surveilling someone legal?

Yes, surveillance is legal as long as it is conducted within the boundaries of the law. As licensed private investigators, we adhere strictly to privacy laws and regulations (especially the Privacy Act 2020), ensuring that all activities, such as recording or following a subject, are done legally and ethically. The key is to respect individuals’ rights and avoid any illegal actions, such as trespassing or unauthorised access to private information, while still obtaining the necessary evidence for your case.

How much does surveillance cost?

Surveillance can be somewhat of an unknown, as you never know what you’re going to see, or how long it will take to see it!

The more information you can give us, the better we’ll be able to plan our surveillance and achieve your objective.

Our standard rates are $100 + GST per hour per agent. With a minimum charge of 3 hour blocks at a time.

Our mileage rate is $1.00 + GST per km.

We can also provide GPS tracking of a vehicle or asset from $50 + GST per day

We always recommend a minimum of 2 agents for surveillance. If there is just 1 agent there is a high chance of losing the subject or missing something.

iSolve is a private investigation agency based in New Zealand. We specialise in three things: surveillance, verification (and welfare) checks, and finding people (tracing).

Rather than trying to take on many different types of cases, we’ve decided to focus on these three areas so we can do them really well.

If you need an expert in locating people, checking on something, or in surveillance, we are your first choice. Because of our expertise in tracing and following people, we’re often used by other private investigation agencies from NZ and around the world.

We are fully licensed by the Ministry of Justice Private Security Personnel Licensing Authority. Our licence number is 23-107192.

Kurt is a member of the NZ Institute of Private Investigators and the World Association of Detectives.